Client Success – Nothing Matters More

Tracker

24/7 Support

Webinars

Cruiser Central

Our Top Priority...

Our client focus is our top priority! We believe that letting our clients drive the direction of development will result in the most efficient, user-focused products and services. Our Client Advocate Program (CAP) is one of the touchpoints we use to stay in touch. Members from our Professional Services Division have regularly scheduled meetings with our clients, simply to do a “health” check– not only to make sure all is okay with the solution, but to gather data and discuss the direction of their users’ and administrators’ needs. Additionally, our engineers spend several hours each week working directly with clients on special projects, betas, and working through new ideas for future development.

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Support
HELP 24/7
  • Campuscruiser provides 24/7/365 support by phone, e-mail and our Tracker system (included ticket system allowing our clients to track the status of their support requests)
  • Other Support offerings include: Software Maintenance – including software upgrades, maintenance releases, and Advanced Cruiser Education (ACE) Sessions. Our ACE Sessions give system administrators the ability to learn new features, bug fixes, and enhancements prior to each major software release.
  • Online Support – 24 x 7 x 365 online access to information including video-tutorials, FAQs, product documentation, technical bulletins, newsletters, service request submissions (via Tracker Ticket System) and updates for Campuscruiser Administrators.
  • Campuscruiser’s Customer Advocates – Your own go-to person for single-point-of-contact assistance.
  • Online communities available to Faculty & Students (separate communities) for help from colleagues, peers and the Campuscruiser Support and Technical teams.
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TRACKER

Campuscruiser’s easy-to-use Tracker system is your go-to tool when communicating with our support team 24/7. Tracker helps you to keep tabs on these tasks with features such as Watch List, Filters, and Lookup so you never lose track. For the latest updates, newest elements, and product advancements, Tracker’s Release Notes will keep you informed when changes are coming.
With Tracker you can communicate any of the following tasks to us:

  • Request enhancements to improve our products
  • Ask questions to expand your understanding of the products
  • Request support for your special projects
  • Report, troubleshoot and assign priorities for issues
WEBINAR TUTORIALS

We offer complimentary webinars to keep our clients up to date with the latest developments as well as providing tutorials into how best to use our tools. The webinars are categorized showing multiple tracks to meet your needs based on the CampusCruiser products your school is using.

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User Communities
CRUISER CENTRAL

Come connect with peers, view tutorials, ask a question or help someone else. Our online communities allow faculty, staff and students to interact both academically and personally. There’s a diverse selection of communities to join. Your online learning community allows you to connect with other STRATA educators, students, and communities to find best practices and share ideas.

SYSTEM ADMIN ONLINE

An online office for campus administrators to get important resources and updates, collaborate with colleagues from other schools and Campuscruiser’s Professional Services team, and download Help documentation for distribution. Information is updated regularly, namely: announcements about tool enhancements, product release dates, and links to new resources, such as webinars, videos, and tutorials. Admin users can conveniently communicate with Campuscruiser members in Discussion Forums set up for that purpose.

ACADEMIC CONCIERGE LOUNGE
  • A Community hub for Faculty from all different schools using STRATA Products. Here, faculty can find useful resources, share blogs and learn more about STRATA products.
  • HDI? “How Do I?” resource with tutorials to set up classes / courses with STRATA.
  • Blogs? Created and updated by Campuscruiser employees and guest writers to share and connect on various topics.
  • Campuscruiser will offer multiple webinars to demonstrate new tools or product use.
  • Main source of communication between the faculty from different schools.
STUDENT CENTRAL
  • A community hub for students to connect and interact. Provides resources for students using STRATA products as well as for networking and collaborating.
  • Want more help? Build on this knowledge with HDI (How Do I) which provides tips and tutorials to streamline and maximize benefit from STRATA experience.
  • Furthermore, we offer “Useful Links” – Academic success tracking + best practices on how to make the most out of your college experience.
  • Campuscruiser will place new feature updates, Recent News, announcements, STRATA news and important communication here.
  • Any student can start and update / maintain a blog source for socializing to spark conversation, clubs and groups.
  • Good for students curious about other campuses and conducting surveys.

BENEFITS

Extremely simple to set up
Quickly and easily create new content
Painless for students to navigate
Smart and intuitive UI
Uncomplicated cloud solution, no maintenance required
Easy mobile access