There are times when subjective impressions of service are not enough to drive improvement. At those times, Timecruiser offers Extreme Diagnostics! Timecruiser works with its customers to make CampusCruiser's services as responsive as possible. We measure the CampusCruiser infrastructure from three perspectives, and relate objective measurement to subjective impressions, producing an accurate, holistic perspective of your portal's performance.
Monitoring the CampusCruiser Infrastructure from Inside the Datacenter
Timecruiser developed and deployed an independent monitoring system that continuously checks the availability and responsiveness of the CampusCruiser infrastructure. If an anomaly is detected, Timecruiser engineers are alerted to minimize the anomaly's effect on customers.
Monitoring CampusCruiser from the Internet
Timecruiser uses an outside, independent monitoring service to check the availability and responsiveness of campus student information system servers of all SIS Integration subscribers at no additional charge. As an example, we check WebAdvisor servers and our CampusCruiser servers through the Internet at five minutes interval, 24x7x365. If you are interested in receiving alerts and reports about your SIS server or other PUBLICLY ACCESSABLE servers on your campus, please consider our alerting services, for which there are additional charges
Monitoring CampusCruiser from Your Network
Here's where Timecruiser takes availability and responsiveness monitoring and kicks it up a notch! Timecruiser will send you two monitoring devices that will test your network and CampusCruiser's availability and responsiveness every minute from 06:00 to 20:00. One monitor is situated outside your firewall, and one is positioned on your network in a network area where responsiveness and/or availability is a problem. Every night after 8PM, the devices e-mail the day's results to Timecruiser. After two weeks, Timecruiser reviews the results. Your campus gets the analysis and the raw data, too. The cost is reasonable. And if the conditions uncovered are correctable solely by Timecruiser – the fee is waived. Timecruiser's Extreme Diagnostics – a disciplined approach to keeping your portal up and running.