At Timecruiser, our primary concern is the success of our products in your institution. We sell more than a product; we sell an ongoing relationship with your institution. This attitude ensures our solutions meet your needs today and anticipate your needs tomorrow.
When you purchase a Timecruiser product you'll have the full resources of our organization at your disposal. Our goal is to identify and solve your business and technology needs. We strive to be responsive to your needs and provide you with the highest levels of customer service. We'll draw upon our industry knowledge, expertise and best practices to make sure you are fully leveraging our solutions.
Excellence Through Support Levels for Every Customer Need
Every Timecruiser customer has the means to report problems 24x7x365. Our goal is for every portal to be operational all the time, so students, faculty and staff can reliably communicate and be part of your community. Different Support levels provide the right amount of support value, based on the needs of each client institution. Support levels are very specific to the needs of each client. Determining factors include how many Tracker accounts are needed or how many hours of Advance Cruiser Education a client wishes to make available to their end users. Deluxe support levels can provide an excellent peace of mind knowing that TCC support is there to be your guide during the busy times on campus. Timecruiser support services has helped colleges determine local network bottlenecks, ISP routing issues and even restore data because the client changed their mind. Our goal through support is your success.
All customers have access to the Tracker™ solution, which allows the reporting, which allows the reporting and tracking of problems and enhancement requests. Access to an administrative community called "AdminCruiser" uses the CampusCruiser community tools to provide a true on-line community of administrators to share best practices and provide easy access to documentation and support solutions. The AdminCruiser message boards and shared files offer interaction with other CampusCruiser Administrators and with Timecruiser personnel to complete the value of the administrative community.
More on Tracker…
Tracker permits clients to enter tickets for questions, issues, comments and enhancement requests, and to follow the status of each ticket directly. Tracker maintains a collaborative support channel between client administrators and Timecruiser via the Web.
More on Advanced Cruiser Education (ACE)…
Timecruiser hosts monthly interactive Internet seminars on the features and management of the CampusCruiser portal. We are happy to tailor ACE Sessions to customer requests.
24x7x365 Fault Support
Timecruiser supports CampusCruiser all the time. We accept service related reports by Tracker, email, or telephone.
More on AdminCruiser…
Timecruiser supports your adoption of CampusCruiser in many ways. All CampusCruiser Administrators become members of the Admin Cruiser Office, with access to product documentation, shared files, message boards, a chat room, and all the other features of any CampusCruiser community. Admin Cruiser membership provides a great way to build on the successes of other CampusCruiser customers! Timecruiser support staff will help you make CampusCruiser truly your portal.